Last Updated: June 2026
1. Viewer Support
Playback, 3-7 day rental window, receipts, payments, or account access. Email your order ID, film title, and device. Email is required at checkout for rentals.
2. Legal & DMCA
Copyright notices, counter-notices, or legal inquiries. Subject: "DMCA Notice". See our DMCA Policy for required details.
3. POPIA & Data Requests
Access, correct, or delete your data under POPIA. Subject: "POPIA Request". See our Privacy Policy for rights.
4. Company Details
4th Ground, a division of KC Company (Pty) Ltd - Reg. No. 2023/664072/07. Based in Johannesburg, South Africa. Acquisitions: New York, Los Angeles, London, UK.
Contact
We typically reply within 1-2 business days. For urgent playback issues, use Subject: "Urgent".
support@4thground.comFor Industry
For partnerships, press & media, licensing, acquisitions, or general enquiries:
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